Where to Get Help
Discord Support
The fastest way to get help. Open a ticket in the support channel after verifying your purchase.
Tebex Store
For refunds, missing purchases, or billing questions, contact Tebex through your order.
What to Include in a Support Request
The more detail you provide up front, the faster support can diagnose the issue. Include the following whenever you open a ticket:1
Script name and version
The exact resource name and the version you downloaded. You can find the version in the resource’s
fxmanifest.lua or on the Cfx.re Granted Assets page.2
Framework and server details
Which framework you use (ESX, QBCore, QBox, standalone), the framework version, and any relevant server info such as artifact version and OS.
3
Full console error
Copy the complete server console output around the error, not just the last line. Screenshots are fine, but pasted text is easier to search.
4
Reproduction steps
A short description of what you did before the error occurred, and whether it happens every time or intermittently.
5
Recent changes
Any config edits, dependency updates, or other resources you installed shortly before the issue appeared.
Before You Open a Ticket
1
Check the troubleshooting page
Every script ships with a troubleshooting page covering the most common first-launch issues. Check it before opening a ticket.
2
Confirm Asset Escrow is set up
Most “resource won’t start” issues come from a license key mismatch. Review Asset Escrow to confirm your server key belongs to the account that purchased the script.
3
Verify dependencies
Make sure every dependency listed on the script’s requirements page is installed and started before the FA Scripts resource in
server.cfg.Support is provided for the current version of each script. If you are running an outdated release, redownload the latest version from the Cfx.re portal before opening a ticket.